Floor Manager – Retail & Salon Operations

About the role

Raula, Colombo’s premium men’s grooming brand, is seeking a Floor Manager for its Baseline Road outlet to own the shop floor and deliver the Raula experience daily. The role involves overseeing daily operations, managing the team, and ensuring a premium, consistent service for every client.

Key responsibilities

• Manage daily outlet operations and the team
• Plan staff rosters and keep appointments and walk‑ins flowing smoothly
• Ensure every client receives a premium, consistent service experience
• Handle customer queries, feedback and complaints
• Oversee cash handling, POS and daily reconciliation
• Manage stock levels and drive retail product sales
• Maintain hygiene, cleanliness and store presentation standards
• Report on outlet performance and help the team hit targets

Required profile

• Minimum 2 years of experience in salon, retail or hospitality supervision
• Confident communicator in English and Sinhala
• Organized and calm under pressure
• Passionate about grooming and customer experience
• Able to work six days per week, including weekends and public holidays

What we offer

• Competitive salary with performance incentives
• Grooming perks
• Opportunities to grow with an expanding brand