Executive - Order Processing / Customer Service

About the role

At IPD Colombo (Pvt) Ltd, we don’t just process orders—we power industries. As part of a leading Australian engineering solutions provider with over 75 years of excellence, our Colombo team delivers world‑class service to international clients.

Key responsibilities

• Process sales orders and returns in a timely and accurate manner.
• Attend to inquiries and process quotes according to customer requirements.
• Liaise with Australian counterparts to advise customers of the estimated time of arrival for logged orders.
• Provide necessary product and service‑related information to customers.

Required profile

• Minimum 2 years of experience in BPO, customer service or operations.
• Outstanding written and verbal communication skills.
• Good knowledge of electrical and industrial products (advantageous).
• Willingness to work according to the Australian calendar and working hours.

What we offer

• An attractive remuneration package.
• A friendly and flexible work environment.
• Good work‑life balance.
• Skill enhancement through exposure to international standards and practices.
• International exposure by collaborating with experienced Australian teams.
• Opportunities for professional growth and development.