Executive – Key Strategic Accounts (Fixed‑Term)

About the role

The Executive – Key Strategic Accounts will develop and maintain strong relationships with our most important clients, understand their business needs and deliver tailored solutions. This fixed‑term position focuses on expanding services within existing accounts and driving revenue growth.

Key responsibilities

• Build and nurture relationships with key strategic accounts, identifying business needs and proposing customized solutions.
• Identify and pursue new business opportunities within existing accounts to increase service uptake.
• Manage end‑to‑end tender, RFP and bidding processes, ensuring timely and compliant submissions.
• Coordinate internal stakeholders (technical, finance, legal, operations) for proposal development and service delivery.
• Handle sales administration tasks including quotations, proposal documentation, order processing and follow‑ups.
• Act as primary liaison between customers and internal teams to ensure clear communication and alignment.
• Monitor account performance, analyse data and implement strategies to improve revenue, profitability and satisfaction.
• Review, coordinate and manage legal contracts in collaboration with the legal team.
• Manage vendor relationships to ensure service quality and contractual compliance.
• Oversee project financials – budgeting, revenue tracking, cost monitoring, margin analysis and reporting.
• Maintain accurate records of customer interactions in the CRM system.
• Stay informed on industry trends, competitor activity and market developments.
• Prepare and present periodic performance and commercial reports to senior management.

Required profile

• Bachelor’s degree in Information Technology, Business Administration, Management or a related field.
• Basic financial literacy with understanding of budgeting, revenue tracking and cost management.
• Prior experience in account management, sales, tender handling or commercial operations (preferred).
• Excellent communication and interpersonal skills.
• Strong stakeholder management and relationship‑building capability.
• Good negotiation skills for managing strategic accounts.
• Ability to analyse data and interpret financial information.
• Strong organisational, time‑management and multitasking abilities.
• Ability to work independently and collaboratively in a team environment.

Required skills

• Proficiency in Microsoft Office Suite.
• Experience with CRM systems.