Director of Operations

About the role

The Director of Operations will lead cross‑functional teams—including engineering, customer support, finance, HR, and IT—to align daily activities with the client’s global objectives. Based in Sri Lanka, this senior leader will shape a collaborative, high‑performing culture while ensuring compliance with local regulations.

Key responsibilities

• Lead and align engineering, support, finance, HR, and IT teams with global goals.
• Build a collaborative, innovative work culture reflecting client values.
• Maintain strong relationships with customers, partners, and internal stakeholders.
• Represent the client at local industry events and champion HR, hiring, and branding initiatives.
• Oversee daily operations, facilities, and HR functions in Sri Lanka, ensuring productivity, efficiency, and regulatory compliance.
• Develop and implement local processes that meet global standards while addressing local needs.
• Track performance indicators and report to senior leadership.
• Facilitate communication between onshore and offshore teams.
• Manage budgets, forecasting, and resource allocation.
• Drive change initiatives, hiring, onboarding, retention, and talent development.
• Identify training needs and implement development programs.
• Mentor direct reports and emerging leaders for succession planning.
• Ensure compliance with legal, policy, diversity, health‑safety, and information‑security standards.

Required profile

• Bachelor’s degree in business, engineering, IT or related field; MBA or advanced degree preferred.
• 8‑10 years of leadership experience managing engineering, customer service, and administrative functions.
• Strong background in operations management, people leadership, and stakeholder engagement.
• Experience in multicultural, matrix‑based international environments.
• Knowledge of Sri Lankan legal, HR, and business compliance standards.
• Understanding of delivery operations, software development, BPO practices, and offshore regulatory environments.
• Ability to work across global time zones and travel internationally on short notice.

Required skills