Customer Support Specialist (Onsite, Rotating Shifts)

About the role

We are looking for a motivated Customer Support Specialist to join our on‑site team in Dematagoda. You will work in a 24/7 operation, handling customer inquiries across phone, email and chat while rotating through day and night shifts.

Key responsibilities

• Respond to inbound and outbound customer contacts promptly and professionally.
• Provide accurate information about products, services and processes.
• Resolve complaints and issues, escalating complex cases to the appropriate department.
• Document interactions and follow‑up actions in the support system.
• Achieve individual and team performance targets such as response time and satisfaction scores.
• Adapt to shift rotations, including night shifts, as operational needs dictate.

Required profile

• Minimum 1 year of experience in customer support, call centre or a similar environment.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Ability to work under pressure in a fast‑paced setting.
• Flexibility to work any five days per week, including weekends, on a 24/7 roster.
• Basic computer literacy and familiarity with standard support tools.

Required skills

• Proficiency with common office software (e.g., email, word processing).

What we offer

• Transportation for late‑night and early‑morning shifts within a 25 km radius.
• Dynamic, supportive team environment.
• Opportunities for career growth and development.
• Performance‑based monetary incentives.