Customer Support Specialist

About the role

Omnisend is looking for a Customer Support Specialist to join a data‑driven, fast‑moving team. You will provide high‑quality assistance across email and chat channels, helping ecommerce brands solve real problems while enjoying a low‑drama, collaborative environment.

Key responsibilities

• Deliver accurate, efficient support via email and chat, maintaining a professional, customer‑centric experience.
• Stay up‑to‑date on product features, updates, and internal processes to provide timely solutions.
• Collaborate with Product, Tech Support, Deliverability, and other teams to resolve issues, manage escalations, and identify improvement opportunities.
• Proactively suggest ideas, refine workflows, and contribute to process enhancements.
• Own specialized areas such as billing, outages, scheduling, or specific product features and lead related initiatives.
• Mentor junior colleagues, share knowledge, and foster a culture of collaboration.
• Participate actively in team meetings and embody Omnisend’s values in every interaction.

Required profile

• Fluent English communication, both written and spoken.
• At least one year of proven customer support experience in a fast‑paced tech or SaaS environment.
• Strong ownership mindset with the ability to work independently, prioritize tasks, and stay calm under pressure.
• Maturity, reliability, and a collaborative attitude.

Required skills

What we offer

• Flexible shift schedule (3 AM–3 PM EET) with weekend coverage and a 9‑hour shift structure.
• Transparent, feedback‑driven culture with no micromanagement.
• Opportunities for professional growth, mentorship, and impact‑focused work.
• Team gatherings, workations, and occasional celebrations that respect genuine fun.