Customer Service Executive
DHL Express · Colombo
Job description
About the role
Join a global leader in express delivery as a Customer Service Executive. You will be part of an "Insanely Customer Centric" team that supports both local and overseas customers through multiple communication channels.
Key responsibilities
- Answer inbound calls, emails and live‑chat messages from the Customer Service hotline.
- Provide accurate order booking and shipment‑tracking information.
- Identify and promote value‑added services through upselling and cross‑selling.
- Collaborate with team members to meet overall performance standards.
Required profile
- Passed G.C.E. Advanced Level; school leavers are welcome.
- Strong communication and telephone skills.
- Ability to work on rotating shifts.
- Excellent spoken and written English.
Required skills
What we offer
- Attractive remuneration and benefits package above market average.
- Referral bonus and staff discounts.
- Structured training program and strong career support in an international environment.
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Published 1 month ago
Expires 3 weeks from now
29 views · 0 interested
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DHL Express
Colombo
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