Customer Service Assistant - Online Sales
Arienti · Negombo
Job description
About the role
The Customer Service Assistant – Online Sales will manage all digital customer service channels, ensuring timely support for inquiries, complaints, and order issues. This role is essential for maintaining high customer satisfaction in a fast‑moving e‑commerce environment.
Key responsibilities
- Attend to customer service channels (Instagram, Facebook, WhatsApp, hotline) during working hours.
- Resolve complaints and ensure customer satisfaction.
- Manage order‑related queries, returns, and exchanges.
- Process daily online orders and dispatch them to courier partners within one working day.
- Follow up with courier partners to meet delivery SLAs.
Required profile
- Minimum 2 years of experience in e‑commerce, customer service, or fulfillment roles.
- Proficiency in English and Sinhala, both written and oral.
- Ability to multitask and work in a fast‑paced environment.
Required skills
- CRM
- Order management systems
- Excel
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Sri Lanka.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 1 week ago
Expires 1 month from now
20 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Arienti
Negombo
Related job offers
-
Learning and Development Executive/Call Trainer
Blockchain Healthcare Group Pvt Ltd Negombo -
Call Center Executive – Customer Service & Sales Support
MVIVO Home Builders Colombo -
Executive – Communication Quality Control
NEXT Ventures Colombo -
Executive - Order Processing / Customer Service
IPD Group Colombo -
Telesales Representative – On‑site (Rajagiriya)
BizGuide Global (Pvt) Ltd Rajagiriya