Customer Experience Executive
LOLC Holdings PLC · Colombo
Job description
About the role
The Customer Experience Executive will be the front‑line representative responsible for delivering a positive experience to our clients through proactive tele‑sales outreach and effective communication. This role focuses on building relationships, understanding customer needs, and supporting sales targets.
Key responsibilities
- Conduct outbound tele‑sales calls to promote products and services.
- Respond to inbound inquiries, providing accurate information and resolving issues.
- Maintain up‑to‑date records of customer interactions in the CRM system.
- Collaborate with the sales and support teams to achieve revenue goals.
- Ensure consistent service quality by following company guidelines and best practices.
Required profile
- At least 1 year of experience in tele‑sales (preferred).
- Fluency in English, Sinhala and Tamil.
- Strong interpersonal and negotiation abilities.
Required skills
- Basic IT proficiency.
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Published 3 weeks ago
Expires 1 month from now
25 views · 0 interested
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LOLC Holdings PLC
Colombo