Customer Coordinator and Receptionist

About the role

Printhub.lk, a digital printing shop in Mount Lavinia, Sri Lanka, is hiring a full-time, on-site Customer Coordinator and Receptionist. The role greets visitors, answers calls and responds to enquiries about printing services and pricing, and acts as the link between customers and the production team.

Key responsibilities

• Greet visitors, answer phone calls and respond to enquiries about services and pricing.
• Coordinate customer orders, collect requirements, confirm proofs and ensure accurate communication with the production team.
• Handle appointment scheduling and front-desk administrative tasks.
• Maintain customer records and support basic billing and order documentation.

Required profile

• Customer service and communication skills, including polite interaction, active listening and clear verbal and written communication.
• Front-office and coordination skills: handling reception duties, phone calls, scheduling and record keeping.
• Basic administrative and organisational skills, including data entry, document handling and attention to detail in order processing.
• Familiarity with digital printing or willingness to learn about print products and formats.
• Comfort with computers and office software (email, spreadsheets, basic invoicing tools).
• Ability to work full time on site, manage multiple tasks and collaborate with production and sales teams.
• Prior experience in customer-facing or reception roles is an advantage; experience in printing or retail service is a plus.