Customer Care Executive

About the role

WishQue is seeking an energetic Customer Care Executive to join its head office in Nawala. You will be a key part of the customer journey, helping shoppers select, order and receive premium cakes, flowers, gifts and lifestyle products while delivering exceptional service across multiple channels.

Key responsibilities

• Respond promptly and professionally to customer inquiries across phone, live chat, email and social media.
• Assist customers with product information, ordering, checkout, payments and delivery‑related questions.
• Resolve customer concerns and complaints efficiently while maintaining a high standard of service.
• Coordinate with Delivery, Operations and other internal teams to ensure smooth order fulfillment.
• Follow up on delayed or complex orders until fully resolved.
• Recommend suitable products and gifting options, identifying upselling and cross‑selling opportunities.
• Maintain accurate records of customer conversations, requests and resolutions.
• Identify recurring issues and contribute ideas to improve the overall customer experience.

Required profile

• Minimum 2 years experience in customer service, call centre, retail or e‑commerce.
• G.C.E. O/L and A/L or equivalent recognised qualification.
• Excellent spoken and written English; Sinhala and/or Tamil language skills are a plus.
• Strong computer literacy and confidence using customer support and order management systems.
• Good analytical, problem‑solving and organisational abilities.
• Ability to work accurately in a fast‑paced environment and achieve performance targets.

What we offer

• Attractive remuneration package with performance‑based incentives.
• Career growth and advancement opportunities.
• Structured training and continuous professional development.
• Exposure to a rapidly growing e‑commerce and technology‑driven business.
• Professional, collaborative and supportive working environment.
• Opportunities to develop experience across e‑commerce, customer experience, operations and digital retail.