Call Center Associate – Customer Service (Colombo)
HNB General Insurance · Colombo
Job description
About the role
We are looking for a Call Center Associate to join HNB General Insurance Limited in Colombo. The role involves handling both inbound and outbound calls, providing information on insurance products, policies and claims, and ensuring a positive experience for our policyholders.
Key responsibilities
- Answer inbound customer calls and initiate outbound calls related to insurance inquiries.
- Provide accurate information about motor, non‑motor and Takaful insurance solutions.
- Log and update all customer interactions in the company system.
- Follow up on pending requests and ensure timely resolution.
- Escalate complex issues to the appropriate internal teams.
- Maintain service standards and support sales and retention initiatives.
Required profile
- Fluent in Tamil and Sinhala.
- Strong communication and listening abilities.
- Customer‑service experience is an advantage.
Required skills
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Sri Lanka.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 1 month ago
Expires 2 weeks from now
23 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
HNB General Insurance
Colombo
Related job offers
-
Call Center Executive – Customer Service & Sales Support
MVIVO Home Builders Colombo -
Executive – Communication Quality Control
NEXT Ventures Colombo -
Executive - Order Processing / Customer Service
IPD Group Colombo -
Telesales Representative – On‑site (Rajagiriya)
BizGuide Global (Pvt) Ltd Rajagiriya -
Customer Support Associate
Simplebooks Colombo