Business Solutions Architect

About the role

The Business Solutions Architect sits in the Product - Core organization within the Build Place Services function and is part of a 24x7x365 team reporting to a Product - Core Manager. The role supports IFS customers on the Build Place Services offering, managing incidents, service requests, documentation and change management, and liaising with internal and external stakeholders. It covers areas such as manufacturing, supply chain, maintenance, finance and mobile work orders.

Key responsibilities

• Help onboard new customers, review and accept functional and test specifications, and document critical customer process flows
• Validate incoming issues, help recreate reported problems and validate fixes
• Support structured knowledge transfers and mentoring of new team members
• Gather, analyze and document business requirements, and take part in discovery sessions, service reviews and solution discussions
• Contribute to solution architecture, solution design documentation and enhancement assessments
• Manage and progress customer incidents, service requests and inquiries to agreed service levels
• Support onboarding, readiness checks, documentation and knowledge transfer
• Monitor recurring issues and trends, and support root cause analysis and service improvements
• Support functional validation, system testing, regression testing and user acceptance testing, and document test outcomes and defects
• Create and maintain knowledge articles, solution guidance and process documentation

Required profile

• Bachelor's degree in information technology, business information or equivalent
• 2+ years of hands-on experience in a business analysis role with knowledge of various business applications
• Commercial mindset, ownership of problem resolution and high-quality communication
• Willingness to develop expertise in one area while learning others

Required skills

• Knowledge of IFS Cloud (key differentiator)
• Modern ticketing tools such as ServiceNow, Jira Service Desk or similar
• Asset management or service management experience
• ITIL qualification desirable
• Planning and scheduling optimization and mobile work order knowledge advantageous