Business Solutions Architect

About the role

IFS is seeking a Business Solutions Architect to join the Product‑Core team within Build Place Services. The role works 24x7x365, supporting customers through onboarding, incident handling and functional consulting, while collaborating with internal and external stakeholders.

Key responsibilities

• Gather, analyse and document customer business requirements and translate them into functional designs.
• Manage incidents, service requests and change requests, ensuring timely resolution and adherence to service‑level agreements.
• Support customer onboarding, conduct readiness checks and provide knowledge transfer to new users.
• Identify improvement opportunities, contribute to solution architecture discussions and assist project teams with documentation.

Required profile

• Bachelor’s degree in Information Technology, Business Information or a related field.
• Minimum 2 years of experience in a business analysis or functional consulting role.
• Commercial mindset with strong communication skills and ownership of issue resolution.
• Ability to work across functional areas such as Manufacturing, Supply Chain, Maintenance, Finance or Mobile Work Order.

Required skills

• Hands‑on experience with IFS Cloud (preferred).
• Proficiency in modern ticketing tools such as ServiceNow or Jira Service Desk.
• Knowledge of Asset Management or Service Management processes.
• ITIL foundation or higher certification (desirable).