Associate Consultant - Microsoft Azure, Ansible and Kubernetes

About the role

This Associate Consultant role is centred on being a Subject Matter Expert in Red Hat Cluster, Ansible, Kubernetes and Microsoft Azure. You will support and optimise critical IT operations by resolving escalated incidents, mentoring team members and ensuring adherence to service level agreements (SLAs). The work leverages cloud and container expertise to drive operational excellence and customer satisfaction.

Key responsibilities

• Resolve escalated tickets and incidents on time and in line with quality standards, using Kubernetes and Ansible, while meeting SLAs.
• Mentor team members and administrators in Kubernetes and Ansible best practices, develop SOPs and maintain documentation for knowledge sharing.
• Validate change order implementation plans against human error protocols and take part in capacity planning to optimise resource allocation.
• Present in customer meetings, address issues and improve feedback and satisfaction on support operations.
• Carry out root cause and trend analysis, share data-driven insights and present findings to business stakeholders.

Required profile

• 8-10 years of relevant experience.
• Bachelor's degree in Computer Science, Information Technology or a related field, or equivalent experience.
• Relevant certifications such as CKA or RHCE are highly desirable.
• Strong communication and presentation skills, and ability to work in a multicultural, global environment.

Required skills

• Kubernetes and container management.
• Ansible for automation and configuration management.
• Familiarity with Red Hat Linux and Red Hat Cluster.
• Knowledge of Microsoft Azure and its integration with Kubernetes.
• Analytical and problem-solving skills focused on customer satisfaction and operational efficiency.