Associate Consultant - Azure DevOps

About the role

HCLTech's Support & Operations team is looking for an Associate Consultant who acts as a Subject Matter Expert in Microsoft Azure, specializing in IaaS and Azure Kubernetes Service (AKS). The role ensures timely and high-quality resolution of escalated incidents, drives continuous operational improvement and mentors team members to raise collective cloud capabilities.

Key responsibilities

• Resolve escalated incidents involving Azure IaaS and related Infrastructure as Code (IaC) technologies on time, in line with SLAs and quality standards.
• Mentor team members and administrators on AKS best practices, develop SOPs and maintain documentation.
• Review change order implementation plans and take part in capacity planning to optimize Azure resource use.
• Take part in customer meetings to gather feedback and address issues.
• Carry out root cause and trend analyses, reporting findings and performance metrics to stakeholders.

Required profile

• In-depth knowledge of Microsoft Azure IaaS and IaC tools such as Terraform and VMware vRealize Automation (vRA).
• Strong analytical skills with experience in root cause and trend analysis.
• Proven ability to mentor and collaborate within technical teams.
• Excellent verbal and written communication, including stakeholder engagement and technical presentations.
• Preferred: Microsoft Certified: Azure Solutions Architect Expert and HashiCorp Certified: Terraform Associate.