Application Administration Associate

About the role

Gallagher is seeking an Applications Administration Associate with 1‑2 years of experience in application support, service desk, IT operations, or administration. You will help ensure the smooth operation of business applications, manage user access, and coordinate changes while adhering to security standards.

Key responsibilities

• Manage and process application access requests, modifications, and removals in line with company policies.
• Track and resolve application‑related tickets, working with external providers to achieve timely resolutions.
• Coordinate application changes, ensuring smooth implementation and compliance with security standards.
• Maintain detailed documentation, generate reports, and support audit and compliance requirements.
• Identify and recommend process improvements to enhance efficiency and user experience.

Required profile

• Experience in application support, service desk, IT administration, or a related field.
• Familiarity with ticketing systems such as ServiceNow, Jira, or Freshservice.
• Basic understanding of user access management and application administration.
• Knowledge of incident, request, and change management processes.
• Strong organisational and time‑management skills.
• Ability to explain complex issues in simple terms and a proactive problem‑solving attitude.
• Collaborative mindset and ability to work effectively with multiple stakeholders.

Required skills

• ServiceNow
• Jira
• Freshservice