Administrative Assistant – HR & Customer Support

About the role

Causeway Malaysia is seeking a responsible and customer‑focused Administrative Assistant to support day‑to‑day administration, HR, payroll, client relationship management and communications. The role is based on‑site in Kollupitiya, Colombo and offers exposure to a fast‑growing online car‑rental platform.

Key responsibilities

• HR & Payroll: assist with daily HR administration, maintain employee records, support monthly payroll preparation, track attendance and manage leave, onboarding and related documentation.
• Client relationship & management: maintain professional relationships with customers and clients, handle enquiries, resolve complaints and escalations, coordinate with internal teams and follow up to ensure satisfactory outcomes.
• Email & communication management: monitor the company inbox, respond promptly to business and customer queries, forward messages to relevant departments and track pending requests.
• General administration: perform daily administrative tasks, keep accurate records and reports, support management and operational teams, and assist with other ad‑hoc duties as needed.

Required profile

• High proficiency in written and spoken English.
• Previous experience in customer service or administrative roles.
• Strong communication, interpersonal and problem‑solving abilities.
• Organised, able to multitask and work under pressure.
• Professional, responsible and customer‑oriented attitude.
• Willingness to work on‑site in Kollupitiya, Colombo.

Required skills

• Microsoft Office (Word, Excel, PowerPoint).
• Google Workspace (Gmail, Docs, Sheets, Drive).
• Effective email management.

What we offer

• Basic salary of LKR 40,000‑60,000 per month, reviewed based on experience and performance.
• Opportunity to work in a dynamic, fast‑growing online car‑rental platform.