Account Operations Coordinator (US Time Shift)

About the role

An Account Operations Coordinator is needed to support key account operations for nominated accounts within an Account Support centre. The role works closely with account teams and internal business services groups to deliver high-quality, consistent and efficient day-to-day account operations. It is a full-time hybrid position based in Sri Lanka, with flexible hours covering Eastern and Pacific US time zones.

Key responsibilities

• Make sure stakeholders receive and understand critical business indicators for the account
• Aggregate account information using internal tools and external sources
• Develop company research packs from client websites and external sources, and share quarterly financial result summaries with the account team
• Maintain content for account databases, websites and SharePoint sites
• Work with opportunity and data owners to keep sales, pipeline and revenue data accurate
• Prepare account meeting packs and help build client and account team charts
• Keep data quality high across account relationship, financial and CRM systems
• Review, update and validate links with local teams, and coordinate pre-employment screening and contract interpretation for compliance
• Facilitate compliance with client-mandated procurement requirements
• Improve processes through digital platforms, automation and analytics, and drive operational excellence through standardisation and knowledge sharing
• Manage projects, quality control and stakeholder updates

Required profile

• Graduate degree with 4 to 8 years of relevant experience
• 3 to 5 years of hands-on experience in a fast-paced global environment with geographically dispersed colleagues
• Proven ability to build collaborative relationships with a wide range of stakeholders
• Sound judgment, attention to detail and ability to balance multiple project requirements and tight deadlines
• Understanding of project management concepts and experience on non-IT projects; large global organisation experience preferred

Required skills

• Intermediate to expert Microsoft Office (Word, Excel, PowerPoint)
• SharePoint management experience
• Strong written and oral communication in a multi-cultural environment
• Qualitative and quantitative research and analysis, including financial analysis
• Good to have: data reporting, Power Platform tools (Power Automate, Power Apps, Power BI), procurement portals (SAP Fieldglass, Ariba), professional services or client-facing experience