Tour Assistant

About the role

A full-time, on-site Tour Assistant position in Kandy supports the daily operations of guided tours and travel services. The role coordinates tour schedules, assists with guest check-ins and transfers, and ensures guests receive accurate information about itineraries, local attractions and cultural highlights. It also involves communicating with hotels, drivers and guides to confirm bookings and resolve minor service issues.

Key responsibilities

• Respond to customer inquiries via WhatsApp, phone, email and booking platforms.
• Coordinate vehicle collection, delivery and returns.
• Assist with arranging small tours, local excursions and transfers.
• Coordinate with drivers, guides, vehicle providers and other suppliers.
• Prepare rental agreements and maintain booking and payment records.
• Provide helpful travel information and support customers throughout their bookings.

Required profile

• Ability to work on-site in Kandy, including occasional evenings, weekends and public holidays.
• Previous experience in tourism, rentals or customer service is an advantage.

Required skills

• Good spoken and written English.
• Friendly attitude and strong customer service skills.
• Basic computer knowledge, including email, MS Office and Excel.
• Ability to manage multiple inquiries and daily tasks.