Telesales Executive – Luxury Real Estate

About the role

We are seeking a dynamic, results‑driven Telesales Executive to generate and convert sales opportunities for luxury property offerings in Colombo. You will engage prospective clients by phone, understand their requirements and secure quality appointments for our Sales Team.

Key responsibilities

• Contact and follow up with prospective clients through phone calls and other communication channels.
• Understand clients' property requirements, preferences, location, and budget to identify suitable opportunities.
• Present AKARA's properties in a clear, engaging, and professional manner to generate client interest.
• Qualify leads effectively and identify genuine sales and viewing opportunities.
• Handle client questions and objections confidently while maintaining a professional, customer‑focused approach.
• Convert qualified prospects into confirmed appointments and viewing opportunities for the Sales Team.
• Conduct consistent follow‑ups with active, inactive, and previously contacted leads to minimize lost opportunities.
• Maintain accurate customer records, communication history, follow‑up activities, and lead status within the CRM system.
• Collaborate with Sales, Customer Care, Marketing, and Property Acquisition teams to maximize lead conversion.
• Achieve daily and monthly calling, follow‑up, appointment, and conversion targets while maintaining high communication standards.

Required profile

• Previous experience in telesales, telemarketing, call centre, customer service, real estate, or sales is an advantage.
• Excellent spoken and written English; Sinhala and Tamil language skills are a plus.
• Strong telephone communication, persuasion, negotiation, and relationship‑building abilities.
• Confident and professional telephone manner with the ability to build rapport quickly.
• Ability to understand customer requirements, handle objections, and create genuine interest in property opportunities.
• Self‑motivated, proactive, disciplined, and results‑driven.
• Ability to work towards daily and monthly targets in a fast‑paced, performance‑driven environment.
• Strong follow‑up skills with the ability to manage multiple leads and opportunities simultaneously.

Required skills

• Zoho CRM
• CRM systems

What we offer

• Competitive basic salary
• Performance‑based incentive structure
• Monthly incentives
• Career advancement opportunities for high performers