Team Lead - Research & Lead Generation

About the role

Soundmouse, part of the BMI family, is hiring a Team Lead for its Research & Lead Generation team within the Licensing department. The role oversees daily operations, research quality and team performance, and delivers accurate, well-qualified business prospects to the Licensing Sales team. It is also the main subject matter expert and escalation point for complex research and lead qualification issues.

Key responsibilities

• Lead and coach the team, plan and allocate lead lists and research activities, and monitor performance against KPIs and quality standards.
• Act as escalation point for complex lead research, qualification and data validation queries, and guide ambiguous business ownership structures.
• Run regular quality audits of lead information and monitor Salesforce data quality.
• Evaluate research sources and methods, and support special research projects, market analysis and targeted lead generation.
• Improve processes, tools, workflows and automation, and prepare operational and performance updates for leadership.

Required profile

• Bachelor's degree or equivalent in Business Administration, Marketing, Management, Information Technology or a related field.
• 3+ years of experience in lead generation, business research, prospect research, data research or operations support.
• Demonstrated mentoring or coaching experience; previous formal team leadership is an advantage.
• Willingness to follow the UK business calendar and work shifts from 3:00 PM to 11:00 PM Sri Lanka time.

Required skills

• Proficiency in Microsoft Office, especially Excel and Outlook.
• Experience with CRM platforms such as Salesforce is an advantage.
• Strong online research, data sourcing, information validation and attention to detail.

What we offer

• Competitive salary package.
• Hybrid work model.
• Private health, life and vision insurance.
• Latest tech equipment and an international, inclusive work environment.