Senior Account Operations Coordinator

About the role

An Account Support Centre in Colombo is hiring a Senior Account Operations Coordinator with 3-5 years of experience and any graduate degree. The role supports global account operations, reporting, stakeholder coordination and business processes.

Key responsibilities

• Manage account information, business indicators and reporting
• Prepare company research packs and quarterly financial result summaries
• Maintain account databases, websites and SharePoint content
• Ensure accuracy of sales, pipeline and revenue data
• Prepare account meeting packs and organizational charts
• Support pre-employment screening and client compliance requirements
• Facilitate client-mandated procurement processes
• Identify process improvement opportunities through automation and analytics
• Drive operational excellence, project coordination and quality control
• Collaborate with global account teams and internal stakeholders

Required profile

• 3-5 years of experience in a fast-paced global environment
• Good understanding of business research, data analysis and financial reporting
• Excellent written and verbal communication, stakeholder management and project coordination skills
• Ability to work with geographically dispersed, multicultural teams
• Strong attention to detail and ability to manage multiple priorities

Required skills

• Strong Microsoft Excel, PowerPoint and Word skills
• Hands-on experience managing SharePoint sites
• Good to have: Power BI, Power Automate or Power Apps; SAP Fieldglass or Ariba; professional services or client-facing experience; data reporting and analytics experience