Receptionist

About the role

The Receptionist manages ACBT’s front office and provides a professional first point of contact for prospective students, visitors and callers. The role ensures inquiries reach the right counsellor or department, visitor arrangements run smoothly, and records are kept accurately in Salesforce.

Key responsibilities

• Welcome visitors and respond to calls and inquiries promptly and professionally.
• Identify the purpose of each inquiry and direct it to the appropriate counsellor or department.
• Record and update inquiry details accurately in Salesforce.
• Manage the reception area and coordinate visitor passes.
• Follow up with colleagues to ensure inquiries are handed over effectively.
• Prepare front office and inquiry reports as required.
• Keep reception organised and maintain a positive experience for everyone visiting ACBT.

Required profile

• Diploma or degree in Business Administration, Marketing, Public Relations or a related field.
• Excellent communication, interpersonal and customer service skills.
• Ability to manage several calls, visitors and administrative tasks at once.
• Good organisational skills and attention to detail.
• Professional manner and the ability to remain composed during busy periods.
• Experience in front office administration, reception or customer service would be an advantage.

Required skills

• Microsoft Office
• Salesforce