Move Coordinator – International Relocation

About the role

We are seeking a proactive Move Coordinator to join our International Moving team in Colombo. You will be the main point of contact for customers, overseas agents and insurance brokers, ensuring each stage of an international relocation runs smoothly.

Key responsibilities

• Coordinate international moves and oversee each stage of the process.
• Prepare and manage customer quotations, destination service rates and import documentation.
• Monitor service quality through site visits, customer feedback and compliance checks.
• Handle claims for damaged or missing items, liaising with clients, internal teams and insurance brokers.
• Maintain clear communication with internal and external stakeholders.
• Support new business opportunities and contribute to the growth of the International Moving team.

Required profile

• Degree or postgraduate qualification in Business Administration or a related field.
• Four to eight years of relevant experience in moving, shipping, logistics or a similar industry.
• Excellent written and spoken English with a proactive, adaptable and customer‑focused approach.
• Strong attention to detail and ability to manage multiple tasks under pressure.