Inbound Sales Specialist

About the role

Ceylon LUXE, a quarterly travel and lifestyle magazine published by Ceylon Travelex (Pvt) Ltd, is looking for an Inbound Sales Specialist. This is a full-time, on-site role based in Colombo, handling incoming sales inquiries from prospective advertisers, partners and subscribers, qualifying leads, preparing proposals and following up to turn inquiries into sales.

Key responsibilities

• Respond to phone, email and online inquiries from advertisers, partners and subscribers, giving accurate information and guiding them through available packages.
• Qualify leads, prepare proposals and follow up to convert inquiries into sales.
• Maintain detailed records in the CRM system.
• Coordinate with editorial and marketing teams so that client expectations match magazine content and campaigns.
• Gather customer feedback and identify opportunities for upselling or cross-selling.
• Contribute to sales targets and revenue growth.

Required profile

• Minimum 2 years of experience in luxury travel, inbound operations or sales.
• Experience in sales and managing inbound leads, able to turn inquiries into confirmed bookings or advertising contracts.
• Prior experience in media, travel, hospitality or luxury brands is an advantage.
• Relevant diploma or degree in Business, Marketing, Communications or a related field is preferred.
• Ability to work on-site in Colombo, handle several inquiries at once and meet individual and team sales targets.

Required skills

• Strong customer service and customer support skills, with excellent verbal and written communication.
• Comfort using CRM tools and basic office software to track leads, update records and prepare reports.