Customer Care Executive - Real Estate

About the role

AKARA Apartments, a luxury real estate agency in Colombo, is looking for a Customer Care Executive. You will be one of the first people clients speak to, and your professionalism, responsiveness and understanding of client needs will shape their experience.

Key responsibilities

• Respond to client inquiries by phone, WhatsApp, email and online platforms
• Understand customer requirements and give accurate information about available properties and services
• Schedule property viewings and coordinate appointments with clients and the Sales team
• Maintain accurate CRM records, including client information, communication history and follow-ups
• Follow up with prospective clients and resolve concerns professionally, escalating complex matters when needed
• Work with the Sales and CRM teams on efficient lead management and service delivery

Required profile

• 1-2 years of experience in customer service, customer care or a call center
• Confident English communication and excellent interpersonal skills
• Ability to multitask, stay organized and handle several client conversations at once
• Strong problem-solving skills and a customer-first mindset
• Positive attitude, attention to detail and willingness to learn; real estate experience is an added advantage

Required skills

• Familiarity with CRM systems

What we offer

• A competitive package of basic salary plus performance-based incentives linked to communication quality, service standards and contribution
• Career growth based on performance, consistency and accountability
• A young, energetic team in a fast-paced environment

To apply, use the Apply Now button on the advert or contact the company by email or WhatsApp.