Business Onboarding & Experience Specialist

About the role

Brennan is looking for a Business Onboarding & Experience Specialist to deliver a seamless, engaging onboarding experience for new hires across its GSC. The role covers business and departmental onboarding and integration, with strong emphasis on process and technical assimilation, so that new employees integrate quickly and can contribute sooner.

Key responsibilities

• Help draft and implement business and departmental onboarding and integration programs that give a consistent experience.
• Maintain onboarding documentation, guides, video and GIF content, IT assets and training materials.
• Run business orientation sessions, workshops and trainings on company processes, systems and tools.
• Organise networking events and internal guest speaker sessions, and act as POC / buddy for new members until handover to their leader.
• Work with P&C, hiring managers and other stakeholders to ensure smooth integration, and monitor new hires after integration.
• Keep content up to date with practice heads and managers, and run on-demand sessions on lessons learned from incidents and on topics such as phishing.
• Support global leadership sessions, and contribute to programmes such as WHS, MFHA, EAP and fire warden.
• Create customised sessions and learning content (reading, videos, role plays) and help build assessments to measure learning.
• Provide coordination and admin support to departments as needed.

Required profile

• Tertiary qualification (degree or diploma) in a related IT discipline.
• 2 years of experience in the IT sector.
• Fluent English, able to communicate across GSC and Australia.
• Strong communication, questioning, listening and stakeholder management skills.
• Ability to manage several onboarding cycles and events at once, with attention to detail and time management.
• People-first approach, inclusive and adaptable to different cultures and teams.

Required skills

• Understanding of onboarding systems and tools such as SNOW, Intelli HR and Pinboard.
• Process documentation and knowledge management, with a willingness to learn new tools and share them with others.

What we offer

• Competitive remuneration.
• Training and certification bonuses.
• Culture awards and an annual all-expenses-paid trip for top performers.
• Discounted hardware and software, and a workplace that encourages learning and development.