Engineer - ATM & CRM Operations

About the role

The Engineer – ATM & CRM Operations is responsible for maintaining high availability of ATM and Cash Recycling Machine (CRM) networks, ensuring they meet organisational KPIs and SLAs. The role focuses on proactive monitoring, incident resolution, vendor management and compliance with security standards.

Key responsibilities

• Maintain ATM/CRM availability, diagnose issues, apply remote patches and deploy software updates.
• Analyse recurring incidents, identify root causes and implement permanent fixes to minimise downtime.
• Monitor vendor SLA performance, escalate under‑performance and drive corrective actions.
• Identify obsolete hardware or operating systems, plan and execute upgrades before support or compliance deadlines.
• Support evaluation and rollout of new ATM/CRM features, security controls and operational capabilities.
• Serve as technical escalation point for critical incidents, outages and complex faults.
• Oversee terminal connectivity, switch responses, electronic journal (EJ) retrieval, software/patch distribution and cassette configurations.
• Ensure compliance with PCI‑DSS, EMV, regulatory requirements and internal security controls such as HSM/key management, encryption, access control and terminal hardening.

Required profile

• Bachelor’s degree in Computer Science, IT, Electrical/Electronic Engineering or related field.
• 3–5 years of hands‑on experience in ATM and CRM hardware/software operations within banking or fintech.
• Relevant certifications (e.g., CCNA, Microsoft Certified Systems Administrator) are a plus.
• Proven track record in end‑to‑end incident management for ATM/CRM networks.
• Experience with terminal monitoring systems, remote management tools and EJ retrieval software.

Required skills

• CCNA certification
• Microsoft Certified Systems Administrator (MCSA)
• Terminal monitoring and remote management tools
• Electronic journal (EJ) retrieval software
• Cash Recycling Machine (CRM) integration and automated cash management
• Anti‑fraud monitoring platforms
• PCI‑DSS and EMV compliance
• HSM/key management, encryption, access control and terminal hardening