Customer Support Specialist
Virtusa · Colombo
Job description
About the role
We are seeking a dedicated Customer Support Specialist to join our team. The role focuses on handling customer enquiries and incidents with empathy, accuracy, and professionalism while ensuring compliance with regulatory standards.
Key responsibilities
- Respond to customer enquiries and incidents promptly and courteously.
- Manage day‑to‑day business‑as‑usual tasks, meeting agreed service levels.
- Escalate complex issues to the appropriate teams and follow through to resolution.
- Maintain compliance with regulatory requirements and internal procedures.
- Document all interactions and outcomes clearly in the service system.
Required profile
- Strong written and verbal communication skills in English.
- Ability to multitask, prioritize, and stay calm under pressure.
- Experience in customer service, preferably within a regulated industry such as finance or insurance.
Required skills
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Published 3 weeks ago
Expires 1 month from now
28 views · 0 interested
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Virtusa
Colombo
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