Student Success Instructor - Software Engineering

About the role

STEM Link runs several active bootcamps in technology fields and manages about four to five ongoing ones each month. As Student Success Instructor for Software Engineering, you will be the bridge between learners, instructors and internal teams, giving consistent guidance, encouragement and technical support so that no learner feels lost or disconnected. This is a hands-on, non-lecturing role for someone who enjoys working with people and understands software development fundamentals.

Key responsibilities

• Maintain regular contact with learners across four to five bootcamps, following up on attendance, assignments, projects, deadlines and participation.
• Guide learners through coding exercises, debugging and projects, review their work and give clear, constructive feedback.
• Escalate advanced technical issues to the relevant instructor and track learner progress and concerns with the internal team.
• Communicate updates, deadlines and learning materials to learners, collect feedback and suggest improvements to bootcamp delivery.
• Help create guides, support materials and exercises, encourage collaboration among learners and recognize their achievements.

Required profile

• At least one year of experience in a software-related role, internship, training position or professional environment.
• Solid understanding of software development fundamentals and programming concepts; no need to know every technology.
• Strong spoken and written Sinhala and English, patience with confused learners and ability to follow issues through to resolution.
• Ability to manage multiple bootcamps at once, work independently and take ownership.

Required skills

• Understanding of basic coding, debugging and project challenges.
• Big plus: previous learner support experience, EdTech or training background, familiarity with web development, databases, APIs, Git or tools like Slack, Discord, Microsoft Teams or WhatsApp, and experience tracking attendance and progress.

The role is full-time and hybrid in Colombo (Kollupitiya): office days Monday, Wednesday and Friday, work-from-home on Tuesday and Thursday. Salary is LKR 50,000-70,000 per month, negotiable.