Resident Manager - Eco-Retreat Resort

About the role

Sankara Resort is an eco-retreat in the hill country of Ratnapura, Sri Lanka, offering weddings, celebrations, events and day-out packages. The Resident Manager oversees daily operations to keep a consistently high standard of guest experience and service. This is a full-time, on-site role in Ratnapura.

Key responsibilities

• Manage front office and housekeeping activities and coordinate with kitchen and event teams
• Monitor quality, safety and sustainability practices across the property
• Supervise and guide staff, handle guest inquiries and concerns, and keep services, events and wellness offerings running smoothly
• Manage budgets, support sales and marketing initiatives, maintain vendor relationships and implement operational improvements aligned with the eco-conscious brand
• Report regularly to ownership and collaborate with management on strategy and seasonal initiatives

Required profile

• Experience in hospitality or resort management, including supervision of front office, housekeeping and food & beverage operations
• Prior experience in resort, boutique hotel or event-focused property management preferred
• Relevant diploma or degree in hospitality, tourism or business is an added advantage
• Ability to work on-site in Ratnapura, with flexible hours including weekends and holidays

Required skills

• Guest relations and people management: team leadership, training, performance monitoring and conflict resolution
• Operational skills: scheduling, resource planning and attention to detail
• Basic financial and administrative skills: budgeting, cost control, reporting and vendor coordination
• Excellent English; Sinhala and/or Tamil is an advantage
• Familiarity with eco-tourism, sustainable practices or wellness-focused hospitality is highly beneficial