Business Support Assistant – Customer Feedback Management

About the role

The Business Support Assistant – Customer Feedback Management will provide essential administrative support to the Customer Feedback team at the World Food Programme (WFP). Working under close supervision, the assistant will help ensure that feedback from beneficiaries and partners is captured, processed, and reported accurately, contributing to WFP’s mission of delivering effective humanitarian assistance.

Key responsibilities

• Collect, log and verify customer feedback data from various channels.
• Maintain and update feedback databases and tracking tools.
• Prepare regular summary reports and dashboards for senior staff.
• Coordinate follow‑up actions with relevant program units.
• Provide general administrative assistance to the team, including scheduling meetings and handling correspondence.

Required profile

• Secondary education or equivalent; higher education preferred.
• Strong attention to detail and ability to produce organized, accurate work.
• Good written and verbal communication skills in English.
• Ability to work under close supervision and follow established procedures.

Required skills

What we offer

• A multicultural, inclusive work environment within a Nobel Peace Prize‑winning organization.
• Opportunities for professional development, training and internal mobility.
• Attractive compensation package in line with WFP terms and conditions.