E-commerce Helpdesk Support Executive
DHL Express · Colombo
Job description
About the role
The CFIT Executive (E-commerce Helpdesk Support) will enhance customer satisfaction by providing level‑one technical support and e‑commerce solutions, ensuring efficient operation of DHL’s e‑commerce systems and integrations.
Key responsibilities
- Respond to all incoming helpdesk requests and resolve technical issues.
- Handle inbound and outbound customer calls, promoting DHL’s e‑commerce tools.
- Execute e‑commerce projects, delivering them within agreed time and quality standards.
- Prepare CFIT project progress reports, update milestones, and flag potential risks.
- Provide timely email responses to customer queries within the defined SLA.
Required profile
- Excellent communication skills in English.
- Ability to work independently with minimal supervision.
- Strong analytical and problem‑solving capabilities.
- Previous experience in customer technology or applications support, preferably in a helpdesk environment.
Required skills
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Published 1 month ago
Expires 2 weeks from now
34 views · 0 interested
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DHL Express
Colombo
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